FREQUENTLY ASKED QUESTIONS

ORDERS + RETURNS

What is the best way to get in touch with Sam & Sage?

The best way to get in touch with us is to send an e-mail to info@samandsage.co.za. We’re available Monday to Friday from 9am to 5pm, whether you have a question, need assistance or are interested in stocking our product.

What payment methods do you accept?

We accept Visa, MasterCard and InstantEFT (Absa, FNB, Nedbank, Standard Bank) all secured through the PayFast and OZOW payment gateways. Rest assured, we do not store any of your credit card details or information on our site.

We’ve also integrated into PayFlex so you can shop now and pay it off over 4 interest-free instalments. Simply select the Payflex option at checkout. For more information on PayFast, go to www.payfast.co.za For more information on PayFlex, go to www.payflex.co.za

Can I cancel my order?

Once an order has been placed, it cannot be cancelled or changed. Should there be a problem with your order, please contact us immediately at info@samandsage.co.za.

What if I have a question or concern about my order from another retailer or online stockist?

We do not accept returns for any items purchased from any other retailer or online stockist. If you purchased one of our products from anywhere other than samandsage.co.za, please contact them directly.

How long does it take for delivery once my order has been placed?

Orders placed before 10 am, Monday to Friday will be shipped out on the same day for Next-Day Express Delivery. Orders placed after 10 am or on weekends, will be shipped out the following day for 1-2 Business Day delivery.

The item I want is sold out. When will it be back in stock?

Due to the fact that most of our fabrics are imported from the USA, many of the products we have available on our site are only available in limited quantities. If there is a specific product you are looking for, please send us an e-mail at info@samandsage.co.za so we can advise on a suitable alternative. Sign up for our newsletter, and you’ll be first in line to know when products are back in stock on samandsage.co.za. Enter your e-mail address and click “Subscribe” at the bottom of the page.

How much do you charge for delivery?

We charge a flat rate fee of R60 for orders placed in and around Gauteng; and R90 for national deliveries throughout South Africa. There are no hidden fees or charges and we offer a basic limited liability coverage as part of this fee.

Is your website secure?

Yes, the Sam & Sage website is secure and makes use of SSL (Security Sockets Layer) to encrypt your personal information. For more information on this, please view our privacy policy.

PRODUCTS + INFORMATION

What is the best way to care for my Sam & Sage Swaddle Sock?

Our high-quality fabrics are soft and breathable and have been imported from the USA which makes it extremely easy to care for. Simply follow the instructions on the side of your product box to keep your items looking good-as-new!

How do I know what size Swaddle Sock to purchase for my child?

Sam & Sage Swaddle Socks come in a standard one-size fits all. We recommend our swaddle sock sets from newborn up to the age of 5 months old or approximately 6.5kg.

Where are Sam & Sage products manufactured?

All of Sam & Sage’s products are manufactured in Sunny South Africa! We’re a proudly South African company, making use of fine imported fabrics from the USA and other premium fabrics that we source locally.

What are Sam & Sage Swaddle Socks made from?

Sam & Sage Swaddle Socks are made from a high quality 4-Way Stretch cotton blend that has been imported from the USA which is ideal for your baby’s sensitive skin.

My Swaddle Sock is too big, what do I do?

If you notice your Swaddle Sock slipping up towards your baby’s head, simply make a knot in the bottom of the Swaddle Sock before placing your baby inside.